Refund policy

To our customers:

We are a small business that utilizes a made-to-order business model.  This means we don't hold any inventory, and we work with production partners to produce our products as needed.  So, as our customers place orders with us, we place orders with our suppliers to produce the items for them, and our printing partners ship them directly to the customers.  We do this to keep our costs low and quality high.

That having been said, we want to offer a quality guarantee for you.  You can expect to receive the item you ordered from us as quickly as possible, without any defects.  If your item arrives damaged or with a production flaw, we'll offer you a replacement or a refund.  

Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for other reasons.  If you have an issue with your custom-made product, please contact us by email at [email protected] within 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return go to https://account.bongobeachwear.com you can also contact us at [email protected].  Please note that returns will need to be sent to the following address: 918 Beach Breeze Drive, Orlando, Florida 32835 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Exceptions / non-returnable items
Unfortunately, we cannot accept returns for reasons other than those stated above, or on custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about the quality or condition of your specific item. We cannot accept returns on swimwear with hygiene seals broken

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at [email protected].

European Union 30-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 Thank you for shopping with small businesses like Bongo Beachwear.  We appreciate your business!